Returns

Our returns policy

Zero G Gear's return policy lasts 30 days. If 30 days have lapsed since the date of purchase, we won't be able to accept the returned item/s.

To be eligible for a return, your item must be unused condition / the condition in which the item was received, including the original packaging where applicable.

We require a receipt or proof of purchase before a refund or return can be made.

Warranty

Zero G Gear has a limited 2 year warranty against manufacturing faults, material failure or design fault.

This does not include punctures or tears caused by general wear or from using the product for an unintended purpose. 

Most items however can usually be repaired by the user using either the supplied repair kit or purchased repair kits. 

Due to the ultralight nature of our products wear and tear is expected however if care is taken most items will last many seasons of use.

If an item is damaged by user error or otherwise, and the item is irreparable by the user please feel free to contact me and I will work with you to try and get you and your gear back on trail as soon as possible.

Refunds

Refund will be accepted on a case by case basis depending on the specific product. Made to Order, custom or damaged products will not be accepted. 

Please reach out to zeroggear@gmail.com to discuss your return before shipping. 

If a refund is approved we will return your funds via the method used for purchase. All refunds are less shipping costs.

This may take some time to process and for the funds to clear into your account. If encounter any issues please contact me.